Our Policies

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy
You have 30 days from the date of delivery to request a return. To be eligible, items must be:

• In the same condition you received them
• Unworn or unused, with tags
• In the original packaging
• Accompanied by a receipt or proof of purchase

To start a return, contact us at shpnkhurasan@gmail.com. Items sent back without prior approval will not be accepted.

Damages & Issues
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us right away and we'll make it right.

Non-Returnable Items
The following cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or personalised products
• Personal care or hygiene items
• Hazardous materials, flammable liquids or gases
• Sale items and gift cards

Exchanges
Return your item and once approved, place a new order for the desired product.

EU Customers
If your order ships to the EU, you have the right to cancel or return within 14 days of delivery for any reason. Item must be unused, with tags and packaging, with proof of purchase.

Refunds
Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at shpnkhurasan@gmail.com.

Your privacy is very important to us. We only collect information necessary to process your orders and improve our services.

Information We Collect

• Name, email, shipping/billing address, and payment details when you place an order
• Optional information you provide when contacting us or subscribing to updates

How We Use Your Information

• To process and deliver your orders
• To communicate with you about your purchase or promotions (only if you subscribe)
• To improve our website, services, and customer experience

Data Protection
All payments are processed through secure, encrypted systems. We do not share, sell, or trade your personal information with third parties, except as necessary to complete your order (e.g. shipping carriers or payment processors).

Your Rights
You may request to access, update, or delete your personal information at any time by contacting us at shpnkhurasan@gmail.com.

By accessing or purchasing from Khorasan, you agree to the following terms:

1. Orders & Payments
All orders must be paid in full at checkout. We reserve the right to refuse or cancel orders if payment is not completed or fraudulent activity is suspected.

2. Shipping & Delivery
We aim to process and ship orders quickly. Delivery times may vary by location and shipping method. We are not responsible for delays caused by carriers or customs.

3. Returns & Refunds
Our 30-day return policy applies to most items. See our Refund & Return Policy above for full details.

4. Product Information
We make every effort to ensure product descriptions and images are accurate. However, slight variations may occur.

5. Use of Website
You agree not to misuse our site, attempt to harm its functionality, or use it for unlawful purposes.

6. Liability
We are not liable for indirect damages, losses, or delays beyond our control.

7. Changes to Terms
We may update these terms at any time. Continued use of our store means you accept the latest version.

For questions, contact us at shpnkhurasan@gmail.com.

Processing Time
Orders are processed as quickly as possible. You will receive a confirmation email with tracking details once your order has shipped.

Free Shipping
We offer free standard shipping on all orders over $50. Orders below $50 may be subject to a shipping fee calculated at checkout.

International Shipping
We ship worldwide. International orders may be subject to customs duties or import taxes depending on your country — these charges are the responsibility of the customer.

Delivery Times
Delivery times vary depending on your location and shipping method. We are not responsible for delays caused by shipping carriers or customs processing.

For shipping enquiries, contact us at info@khorasan.store.

Your payment security is our top priority.

Accepted Payment Methods
We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and Google Pay. All payments must be completed in full at checkout.

Secure Transactions
All transactions are processed through secure, encrypted systems. We do not store your card details and never share your financial information with third parties.

Payment Issues
If you experience any issues with payment, please contact us at info@khorasan.store or call us at +1 (702) 972-6536 and we'll assist you promptly.